Webinar on Sep 26: How VOC Reveals Opportunities NPS Misses
Learn how Voice of the Customer (VOC) analysis goes beyond NPS to reveal hidden opportunities, unmet needs, and risks—helping you drive smarter decisions and stronger customer loyalty.
: Leaders use an open stance and active listening (nodding, leaning in) to motivate teams and project authority.
: Use your hands to emphasize points during meetings. Keeping hands visible on the table can help project honesty and transparency.
: A firm handshake and upright seating position create an immediate positive first impression. A Linguagem corporal no trabalho
: "Mirroring" (subtly matching the other person's pace or posture) can build rapport and empathy during tough discussions.
If you'd like, I can help you , like: A job interview (how to sit, where to look) A big presentation (how to use the stage and your hands) Difficult conversations (how to stay calm and assertive) Which one should we focus on first ? : Leaders use an open stance and active
: Vital for building trust and showing engagement. However, Practical Applications of Body Language notes it should be balanced to avoid appearing intimidating.
Body language (linguagem corporal) makes up about , according to Happmobi . In the workplace, it acts as a silent resume, conveying confidence, professionalism, and openness before you even speak. Key Pillars of Workplace Body Language : A firm handshake and upright seating position
: Identifying signs like tapping fingers or excessive leg shaking can help you adjust your communication style to better support a colleague. Perception Open Uncrossed arms, leaning forward Approachable, interested Closed Crossed arms, looking away Defensive, disengaged Dominant Firm handshake, expansive posture Confident, authoritative