Best Buy has evolved the traditional CIO role into a (CDTO) position to reflect a shift from "keeping the lights on" to driving customer growth [11, 19].
: Notifying customers specifically when items they've viewed go on sale [12]. 2. Operational AI & Data best buy cio
: Integrating technology to help field agents provide better in-home service [2, 13]. Best Buy has evolved the traditional CIO role
: Leveraging AI to predict store needs based on local factors like neighborhood age [28]. best buy cio
: Developing high-tech tools to support over 100 million loyalty members [20]. 🚀 Key Initiatives & Technology Strategy