Best Buy Mobile Return Policy Apr 2026

If you return a phone that was activated on a contract, you are responsible for contacting the carrier (e.g., AT&T, Verizon) to cancel the service to avoid continuing charges.

Best Buy charges a $45 restocking fee for the return of opened cell phones, cellular tablets, and cellular wearables. best buy mobile return policy

Prepaid phone returns are generally exempt from this fee if returned within the 14-day window. If you return a phone that was activated

Purchases made between Oct 31, 2025, and Dec 31, 2025, generally have extended returns through Jan 15, 2026. and Dec 31

You can return in-store or by mail. In-store returns are recommended for faster processing. 5. Pre-Owned & Refurbished Phones