The Geek Squad at the Union City Best Buy generally receives polarized feedback, with an overall rating of depending on the platform . Customers often experience a "hit or miss" level of service, frequently citing long wait times even with appointments but also praising specific staff members for their expertise. Common Feedback Themes
: Many reviewers felt the service was expensive for the results provided. Some also encountered issues with getting refunds for services that didn't fix the problem. Store Details Address : 31350 Courthouse Dr, Union City, CA 94587 Hours : Daily from 10 AM to 8 PM Phone : +1 510-441-2130 Community Perspectives best buy union city geek squad
: A recurring complaint is that wait times can be excessive. Some users reported that having an appointment did not prevent long delays. The Geek Squad at the Union City Best
“TO GET SOMEONE TO HELP US, IT TOOK A LONG TIME WE WAITED AND WAITED, BUT ONCE THEY HELPED US IT WAS PRETTY SMOOTH AND PICKED THE APPLIANCE WE NEEDED.” Angie's List Some also encountered issues with getting refunds for
: Experiences with the management and staff range from "very nice" to "unhelpful and disrespectful". Recent reviews from April 2026 highlight staff members like Hamza and Parta as being excellent workers.
: While some customers found technicians like Andres to be very knowledgeable and helpful, others felt the staff lacked deep technical skills, especially for complex laptop or Apple product repairs.
Do you have a you're looking to get fixed so I can check for more specialized feedback? Best Buy in Union City, CA - 31350 Courthouse Dr