: Agents don't have to ask "What were you doing?" because they saw it.
: Detects "rage clicking," rapid scrolling, or lingering on a payment page. buy efficient customer service
: Prevents customers from abandoning their cart due to technical confusion. 🛠️ Implementation Steps 1. Data Mapping : Agents don't have to ask "What were you doing
Instead of waiting for a customer to ask a question, this feature uses real-time data to predict their problem and solve it before they even reach out. 🚀 Feature: "The Proactive Shadow" " rapid scrolling
Identify the top 5 "drop-off" points in your customer journey. 2. Logic Layer Create "If/Then" scenarios: