Chili_1 -

: Enable "Update Account if an Account is matched" to ensure that if the prospect already exists in your system, the data syncs to the existing record rather than creating a duplicate. Alternative: Instant Pot "Sauté" Feature

: In your workspace, navigate to your Chat Journey settings. You will need to route your visitor for a Live Chat or Meeting first. chili_1

While "chili_1" isn't a widely recognized software term, if you are working with (often referred to in tech circles with "chili" prefixes), a highly useful feature you can set up is a Chat Journey with automated Salesforce updates . : Enable "Update Account if an Account is