They do not pay for diamonds or gemstones. In fact, you are required to remove all stones before sending your items in; Zales will not compensate you for them or return them if they are still set in the metal.
Does Zales Buy Used Jewelry? Your Guide to Selling and Trading In does zales buy used jewelry
You request a "Gold Exchange Packet" online, ship your items via a prepaid and insured UPS envelope, and receive a check once they assess the metal's weight and purity. 2. The Diamond Trade-In Program (For Upgrades) They do not pay for diamonds or gemstones
Whether you want to clear out old gold or upgrade your engagement ring, here is exactly how you can sell or trade your used jewelry at Zales. 1. Zales Gold Exchange (For Cash) Your Guide to Selling and Trading In You
To qualify for a trade-in, your new diamond purchase must usually be at least double the price of your original item's purchase price.
If you have a jewelry box full of pieces you no longer wear, you might be wondering if a major retailer like Zales will take them off your hands for cash. The short answer is that focus on certain materials or trade-ins rather than a standard "buy-back" for all types of jewelry.