: For "Item Not as Described" (INAD) claims, sellers are almost always required to accept the return and pay for shipping. Refusing can lead to a permanent account defect .
: Once you receive the item back, you have two business days to issue a refund . ebay-return-dispute
What is the for the return (e.g., "damaged," "missing parts," "changed mind")? Has the three-day response window already passed? Refunding buyers - eBay : For "Item Not as Described" (INAD) claims,
: If a buyer misused the return system (e.g., claiming a functional item is broken), report them via the Seller Hub after issuing the refund to protect your seller standing. For Buyers: Filing a Dispute " "missing parts