Reviewers typically highlight the series as an excellent "bite-sized" solution for targeted business English needs. It is frequently used as a supplementary module in broader Business English classes due to its focused, task-oriented approach. Target Audience Business professionals and students Duration Short course (approx. 25–30 hours of material) Strengths
: It provides a wealth of useful phrases and expressions designed to build confidence in learners who struggle with the lack of body language cues during phone calls. General Consensus English for Telephoning EXPRESS SERIES
The coursebook from the Oxford University Press Express Series is highly regarded as a practical, short-course resource for professionals who need to improve their communication skills over the phone. Key Features & Content Reviewers typically highlight the series as an excellent
Student’s book often includes audio CDs or interactive exercises 25–30 hours of material) Strengths : It provides
: Lessons are organized to start with basic skills (e.g., spelling names or numbers) and gradually move toward more complex strategies for sequencing professional conversations.
English for Telephoning (Express Series) : Gordon Smith, David
Focuses on confidence building and practical "survival" phrases