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For further assistance, merchants often visit the Square Support Center to find specific articles on item management and reporting.

The following article serves as a guide for Square merchants experiencing similar display issues or those looking to ensure their items are correctly configured for both the mobile app and online dashboard. IMG_6490.jpg

The most frequent culprit is a simple delay in synchronization between your mobile device and Square’s servers. For further assistance, merchants often visit the Square

In the Square POS app, go to Settings > Data and check the status of your last sync. If it hasn't updated recently, ensure you have a stable internet connection. In the Square POS app, go to Settings

To prevent your transactions from appearing as generic "Custom Amount" entries, follow these best practices found in the Square Community:

Older data stored on your tablet or phone can prevent the most recent updates from the Dashboard from appearing. How to Ensure Items Show Up Correctly