Remedy

: Use the rich text editor to enter your solution. You can add images by pasting them directly or use the video icon to embed YouTube links . Manage Metadata :

To start a new article in the or Smart IT interface, follow these steps: Launch the Creator : In BMC Helix ITSM , navigate to Create New > Knowledge . remedy

: Choose the appropriate template (e.g., How To , KCS , Reference , or Problem/Solution ). Note that Decision Tree articles generally cannot be created or edited directly in Smart IT and must be handled in the Mid-Tier. Enter Core Details : Title : Enter a clear, searchable title. : Use the rich text editor to enter your solution

: After necessary approvals, the status will move to Published . You may need to click the refresh icon in the Mid-Tier UI for the status change to reflect immediately. : Choose the appropriate template (e

In , select Create New > Knowledge Article from the main navigation menu.