[s1e6] The Secret Shopper -

Ultimately, Glenn reveals the store actually scored better than a neighboring branch, meaning their jobs are safe—despite the chaotic video footage of Jonah and Amy’s forklift incident.

Jonah admits he actually flunked out of business school in Chicago and was merely trying to figure out his life when he landed at Cloud 9. Guest Stars & Cast [S1E6] The Secret Shopper

After Jonah aces an employee training test with a perfect score, Glenn publicly lauds him, calling him "Ace". This irritates Amy, leading to a competitive "battle" where she tries to prove her superior retail knowledge. The rivalry culminates in the stockroom, where Amy and Jonah accidentally cause massive damage while trying to operate a forklift. Ultimately, Glenn reveals the store actually scored better

Plays the "Elderly Customer" confronted by Dina. This irritates Amy, leading to a competitive "battle"

Amy reveals she has been taking college courses but kept it quiet to avoid the pressure of potential failure.

Corporate has sent a secret shopper to evaluate the store. This sends the rest of the staff, led by a particularly intense Dina, into a frenzy of over-the-top politeness and suspicion. Dina even goes as far as manhandling an elderly customer because she suspects her brooch contains a hidden camera. Key Character Revelations