: Many reviewers on Trustpilot and ConsumerAffairs report "abysmal" or non-existent customer support, particularly when attempting returns or resolving order errors.
: A common complaint involves receiving the wrong size, color, or even the wrong gender of shoe entirely. shoebuy nz reviews
Reviews for the Shoebuy/Shoes.com brand vary significantly depending on the platform and timing of the purchase: : Many reviewers on Trustpilot and ConsumerAffairs report
“Yes - customer service is abysmal, and Shoebuy is the reason I will probably never again buy shoes online. They would not accept a return on some expensive hiking boots (fit was poor on me, and they had a defect).” WorthEPenny shoebuy nz reviews
Shoppers have shared the following perspectives on their experiences with this retailer: